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Faqs – Ulua Shop
  • Original shipping charges are non-refundable.
  • You are responsible for return shipping charges.
  • For orders with free shipping, $9.99 shipping fee will be deducted on all returns.
  • Returns for a refund to your original payment method will require a handling and processing fee of $4.99, which will be deducted from the amount to be refunded to you.
  • Unfortunately, we cannot refund shipping costs. 
  • Email us to info@uluashop.com
  • Send us your invoice #, a reason for your return request.
  • You will get a confirmation email with shipping guidelines
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10-15 business days.
  • Most orders are shipped within 2 to 3 business days of purchase. We do not work on Sundays or holidays. As soon as we receive your order and your payment clears, you will receive an email confirmation to the email address entered on your account.

If you are inside the U.S, you will receive your package within 5 to 7 business days.

  • We use USPS Priority mail shipping
  • Merchandise has to be returned within 15 days of receipt.
  • Merchandise must be unworn and unwashed with tags.
  • In New condition.
  • In the original packaging.
  • Final sales are not returnable.
  • Free gifts or promotional items are not returnable.
  • Sanitary strips, manufacturer tags, hangtags and any other applicable accessories must be in-tact.
  • Merchandise soiled, mishandled, abused, laundered or missing tags is subject to refusal and will be returned at the customer’s expense.
  •  Accessories & Lingerie can’t be returned.
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FREE SHIPPING IN ORDERS OVER $100

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